Returns & Exchange Policy

Last Updated: August 2026

At Noore, we are committed to delivering premium-quality jewellery. Every piece is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect item, we're here to help.

Exchange Eligibility

We currently offer exchange only for products that are:

Damaged during transit
Defective or manufacturing faulty
Incorrect item received

To be eligible, you must contact us within 48 hours of delivery.

Conditions for Exchange

The product must:

Be unused and unworn
Be in its original condition
Include the original packaging, tags, and accessories
Not show any signs of damage caused after delivery

Once our team verifies your request, we will arrange a replacement or exchange.

Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

Change of mind
Incorrect product selected by the customer
Products purchased during clearance or final sale (unless damaged or incorrect)
Items showing signs of wear, misuse, alteration, or damage after delivery
Products returned without original packaging or tags

Return Request Process

To request an exchange, please email us with:

Order Number
Full Name
Contact Number
Photos or a clear unboxing video showing the issue
Images of the product and packaging

Our team will review your request within 2–3 business days.

Exchange Process

Once your request is approved:

Our courier partner may arrange a pickup, where service is available.
If pickup is unavailable, you may be asked to ship the product to us.
After receiving and inspecting the returned product, we will dispatch your replacement.

Replacement orders are generally shipped within 3–5 business days after quality inspection.

Refund Policy

At this time, Noore does not offer refunds for delivered orders.

Refunds will only be considered in the following situations:

The ordered product is unavailable and cannot be replaced.
An order is cancelled by Noore before shipment.
A prepaid order cannot be fulfilled due to unforeseen circumstances.

Approved refunds will be processed to the original payment method within 5–7 business days.

Cancellations

Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Products

For hygiene and quality reasons, certain products may not be eligible for return or exchange unless they arrive damaged or incorrect.

Important Notes

Minor colour variations caused by screen settings or lighting are not considered product defects.
Handmade jewellery may have slight variations that add to its uniqueness and are not treated as manufacturing defects.
Noore reserves the right to decline exchange requests that do not meet the conditions outlined in this policy.